Refunds & Returns

In case you are unable to attend your specific event, here at Virgin Megastore Tickets, we are happy to provide coverage to our customers with our Ticket Opt out program.

  • Traffic delays, car breakdown or accident
  • Airline delay
  • Refusal of entry due to missing proof of age
  • Illness, health issues of ticket holder or relative

Claim a refund

  • 1 Check your order
  • 2 Select your tickets
  • 3 Submit your claim

An SMS containing an OTP was sent to your number provided at the store (ending ****).
Not your number? Visit the nearest Virgin Megastore.

Didn't receive code? Resend code

Order Number:


We found the following tickets associated with your order. Select the ones you want to refund. You can only select the tickets that have insurance

barcode event category seat insured info price

Thank you!