Privacy Statement

Vstar Multimedia LLC (referred to as "we" or "us" or "our"), your data controller, recognizes that your privacy is important. This Privacy Policy applies to all of the products and services offered by us on this website (the “Website”).

1. PURPOSE OF THIS PRIVACY POLICY

This privacy policy aims to give you information on how we collect and process your personal data through your use of this Website, including any data you may provide through this Website when you access to our Website or services.This Website is not intended for children and we do not knowingly collect data relating to children.It is important that you read this privacy policy together with any other privacy policy or terms of use we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and terms of use and is not intended to override them.

2. DATA PROCESSING

What personal data do we process?

Depending on the purpose for which we collect, use, store and transfer your personal data from time to time, we may need to process the following personal data:

  • your identification information, such as but not limited to: your name, surname, age, address, language and country from which you interact with us etc.;
  • your economic, commercial and transaction information, such as: your payment information, purchases, orders, returns, refunds, subscription to our newsletter etc.;
  • your connection, geolocation and/or browsing data, such as: the data we collect from you when you interact with us using your mobile phone etc.;
  • your preferences.

Kindly bear in mind that, when we ask you to fill in your personal data to give you access to any functionality or service of the Website, we may mark certain fields as compulsory, since this is information that we need to be able to provide the service or give you access to the functionality in question. Please take into account that if you accept to provide us with the requested personal data, you will be deemed to have consented to and granted us the right to process your personal data in accordance with the applicable data protection regulations in force. Please also consider that if you decide not to make such data available to us, you may not be able to complete your user registration or may not be able to enjoy the services or functionalities made available to customers on the Website.

How do we process your personal data?

We may process your personal data for any of the following purposes but not limited to:

  • To manage your request to register as a user on the Website: If you request to become a registered user of our Website, we will process your personal data to identify you as a user of the Website and consequently grant you access to its various functionalities and to the products and services provided thereunder. You may cancel your registered user account by contacting us using the chat function available at our Website, or through Whatsapp at the following number: +971 4 430 7322. You may also use the access or login through a social network such as Facebook, either to register as a new user or to link the login to your current account. In that case, your login credentials, as well as your e-mail if you authorise it, will be imported from your social network account. On using this login option, the social network may send us certain additional information on your public profile, such as, for example: your name, gender, approximate age or profile photograph, in accordance with the terms of use of the social network, which we advise you to read carefully. Unless you give us your authorization, we will not keep these additional data. Moreover, using this functionality may imply that you will be sharing with the social network some information on your activity. In any case, we recommend that you review the setting up of your privacy and the privacy policies of the social networks to understand how such social networks use your data.
  • To process your purchase: mainly, we process your personal data:
    • To manage and process your payments, and for invoicing purposes. We also process your personal data to make available to you the tickets, invoices and receipts relating to the purchases you have made through the Website;
    • To activate the necessary safety procedures to control and prevent potential fraud during the purchase process. If we reasonably consider that a transaction may be fraudulent or abusive, we are entitled to block such transaction without notice; and
    • To manage potential cancellations, returns and refunds after you have purchased items on the Website.
  • To respond to your inquiries or requests through the available customer services channels: for this purpose, we only process the personal data that are strictly necessary to manage or resolve your requests or applications to our customer service department.
  • To market and promote our services and products: we will mainly process your personal data for marketing purposes:
    • If and when you subscribe to our newsletter, to manage your subscription and to send you the required information. We may also process your personal data when you submit a request to unsubscribe to our newsletter.
    • To analyze your user or customer profile for the purpose of establishing your preferences and which products and services are most fit to your style.
    • To perform promotional activities (such as sending the list of items stored to an e-mail address you designate and updates or informative notices relating to the contracted functionalities, products or services).
  • To analyze our performance and to improve our services: If you access the Website, we will inform you that we will utilize your browsing data for analytic and statistic purposes, i.e., to understand the manner in which users interact with the Website and thus be capable of introducing improvements to the Website.

How do we protect your information?

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection.We deal with any suspected personal data breach and will notify you and any applicable authority of a breach where we are legally required to do so.

3. DATA SHARING

Who do We Share your Personal Data With?

We sometimes share your personal data with trusted third parties whether locally or internationally.For example, delivery couriers, for fraud management, to handle complaints, to help us personalize our offers to you and so on.Here’s the steps we take to those organizations to keep your data safe and to protect your privacy:

  • We provide only the information such third parties need to perform their specific services.
  • The third parties we engage may only use your data for the exact purposes we specify in our contract with them.
  • We work closely with third parties we engage to ensure that your privacy is fully respected and protected at all times.
  • If we stop using the services of any third parties we engage, all of your data held by them will either be deleted or rendered anonymous.

Examples of third parties we work with are:

  • IT companies who support our website.
  • Payment gateway service providers.
  • Delivery couriers.
  • Event Organizers.
  • Direct marketing companies who help us manage our electronic communications with you.
  • SMS service providers who help us manage our telephone communications with you.
  • Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our Website.

We will only share your data with third parties for their own purposes in very specific circumstances, for example:

  • For fraud management, we may share information about fraudulent or potentially fraudulent activity in our systems. This may include sharing data about individuals with law enforcement bodies.
  • We may also be required to disclose your personal data to the police or other enforcement, regulatory or government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

4. YOUR LEGAL RIGHTS

You can notably:

  • Request access to your personal data.
  • Request a copy of your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Right to withdraw consent.

We undertake to keep your personal data confidential and to ensure that you may exercise your rights. Bearing that in mind, we have agreed that you may exercise your rights free of charge by writing us an e-mail to a single e-mail address: [email protected], simply informing us of the reason for your request and the right that you wish to exercise. If we consider this necessary to be able to identify you, we may request you to provide a copy of a document evidencing your identity. In particular, notwithstanding the purpose or legal basis we use to process your data, you have the following rights:

  • To request access to your personal data that we hold. We remind you that where you are a Website registered user you may also review this information in the relevant section of your online account.
  • To request that we rectify the personal data that we hold. Please bear in mind that if you are a registered user on the Website, you may also access the relevant personal data section of your online account to change or update your personal data. In any case, please take into account that, on actively making your personal data available to us through any procedure, you guarantee that they are true and accurate, and you undertake to notify us of any change or modification to your data. You will be liable for any loss or damage caused to the Website or to the person responsible for the Website or to any third party by reporting erroneous, inaccurate, or incomplete information in the registration forms. Please remember that, as a general rule, you must provide us only with your own data, not with those of third parties, other than to the extent otherwise permitted in this Privacy Policy.
  • To request that we erase your personal data to the extent that they are no longer necessary for the purpose for which we need to keep processing them, as we have explained above, or when we are no longer legally permitted to process them.
  • To request that we cancel or limit the processing of your personal data, which entails that in certain cases you can request us to temporally suspend the processing of the data or that we keep them longer than necessary.

If you have given us your consent to process your data for any purpose, you also have the right to withdraw such consent at any time and to object to the processing of your data.When we are legally permitted to process your data due to your consent or to for the purposes of a contract, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data that you made available to us in a structured, commonly used and machine-legible format, to be able to transmit them to another entity directly without impediments on our part.

5. DATA RETENTION

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.Details of retention periods for different aspects of your personal data are available, you can request from us by contacting us.In some circumstances you can ask us to delete your data: see your legal rights below for further information.In some circumstances we will anonymize your personal data (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.

6. COOKIES AND OTHER PROVISIONS

Cookies

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser, if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to understand and save your preferences for future visits, and keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and improve the quality of our services. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. Please read more about our cookies policy by accessing the link to “Website Cookies” found in the Website.

Third-Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.virginmegastore.ae

Your Consent

By using our Website, you acknowledge that you are of legal age and you consent to our Privacy Policy and to the processing of your personal data.

Changes to our Privacy Policy

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page. If we decide to change our Privacy Policy, we will update the Privacy Policy modification date below. This Privacy Policy was last modified on August 7th, 2023.

Contacting Us

If there are any questions regarding this Privacy Policy, you may contact us at any time using the chat function available at our Website, or through Whatsapp at the following number: +971 4 430 7322.

Vstar Multimedia LLC
Dubai, United Arab Emirates
https://tickets.virginmegastore.me